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receiving txt as numbers and not names
rjfergus
Member

I was txting fine...then one day most of my txt started coming in at mobile telephone numbers. I have to look up number to find out who txt me.

does anyone know how to correct...i have already deleted contacts and replaced them and this does not work.

not alll contacts come up with numbers?

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Re: receiving txt as numbers and not names
vzw_customer_support
Customer Support

That's certainly a unique issue with such a great phone, rjfergus. Did you happen to download any new applications around the same time this started happening? Do you use any 3rd party messaging application? When you look in your contacts, please make sure that the numbers are saved as 10 digits (no 1 before the area code, and not missing the area code). Also, make sure the number is saved as a mobile number, not home or work, to ensure your phone recognizes it properly.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: receiving txt as numbers and not names
Yavor
Member

Go to address book - menu key and click "filters" - if anything is checked - un-check it and see what happens. Check are you encrypt your address book too... options->security->encryption...

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