Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
restoring info on phone through backup assistant via computer

My son has a blackberry bold and he recently had so many failed attempts at his password that the phone started to wipe all the data.  He took the battery out but then placed it back in so all his data is erased.  He thinks he has backup assistant but wanted to see if he can sync it through the computer.  Does any one have any answers on how to do this?

Labels (1)
Re: restoring info on phone through backup assistant via computer
Verizon Employee

lunchando, I understand the frustration your son is having with his Blackberry. Let me provide you with some options to sync his phone without having to reset it each time.

Listed below is a link for steps to use the sync function through Blackberry desktop manager.

Link below for steps on how to transfer contacts on Blackberry devices without backup assistance:

Directions below for downloading backup assistance to your device:

  1. From the Home screen, press the Menu button.
  2. Select BackupAssistant.
    Note Review the Agreement then select I agree to continue with the download and installation.

  3. Ensure Set Application Permissions is selected (checked) then select Download.
    Note The application version may differ from the example shown.

  4. Ensure all permissions are set to Allow, press the Menu button then select Save.

  5. If presented, select Yes.

  6. Select OK.

Let me know if the information via the above links helps with his questions and concerns.


Follow us on Twitter at