Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
this is my 3rd storm. i have spent 11 hours on black friday trying to transfer data and update my phone. after an unsuccessful download and transfer, my call to customer service resulted in the common question "do you have another phone i can call you on?" Well if I had another phone, which I wish I did, I wouldn't be talking to customer service. This is the worst phone I have owned in 20 years.I switched from Sprint to get this phone and the Verizon network. What a big mistake. The coverage is no better and the customer service albeit friendly, does not help.
Try it this way:
1. Download and install the software from the Verizon update site.
2. Go to C:\Program Files\Common Files\Research In Motion\AppLoader double click the Loader or if you're having trouble you may have to right click and choose run as administrator (its the one with the pic of a phone) file. Follow the steps and keep phone plugged in until it finishes. There will also be a part that shows you what is being installed and you can choose things not to install here also.
If you don't wish to try this I would take the phone to a Verizon Store and let them do it for you.