An Accepted Solution is available for this post.
upgrade emails for storm
blunt420
Newbie
‎11-10-2009 03:20 AM

is anyone getting early upgrade emails for storm 1 users?  There on pics posted on several BB forums

Labels (1)
Labels
0 Likes
Reply
14 Replies
An Accepted Solution is available for this post.
Re: upgrade emails for storm
nmchileman
Master - Level 3
‎11-10-2009 05:08 AM

Yes, this is real. Several million customers are getting emails to upgrade to an advanced device even if they're not currently eligible. You can call Customer Service to take advantage of the offer. They have a Campaign look up tool to verify you're eligible.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
SFObrien
Contributor - Level 3
‎11-10-2009 01:23 PM

Nothing here.  I even called CS before hearing about this and they shot me down.  But the CS rep was nice enough to explain my upgrade dates to me, gee thanks!  I know a contract is a contract but I'm going to renew anyway you would think they would go ahead and allow it and make a few more bucks now instead of a few months from now. Oh well thats life I guess.

 

So where is this Campaign look up tool can't find it anywhere on VW site?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
blunt420
Newbie
‎11-11-2009 02:18 AM

i called vzw this am and they didnt know anything about it either supposedly but the emails are on different bb sites ie crackberry i think they should give all storm1 users the upgrade just for having to put up with a crappy phone for a year

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
nmchileman
Master - Level 3
‎11-11-2009 04:28 AM

If you get the email then you're eligible. It is being communicated to all Customer Service reps. Whether or not they choose to keep themselves up to do date is up to them. Also, you may sometimes be in contact with an outsourced rep, in which case they usually don't have knowledge of this campaigns.

 

As I said previously, all Customer Service agents (direct, anyway. I don't know about outsourced) do have access to what they call the Campaign Look-up Tool. Any CS rep who's worth their salt will know how to use this tool. If you did get the email then you're eligible for it. If the CS rep pushes back, or doesn't know what the heck you're talking about then ask to speak to a manager. Or if you're really having that much difficulty I can try to get you in contact with someone who can help.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
SFObrien
Contributor - Level 3
‎11-11-2009 12:47 PM

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
Michele-VzW
Contributor - Level 2
‎11-11-2009 02:00 PM

Be patient not everyone is getting the letters at the same time, think of the call volume that would create!

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
LCromwell
Specialist - Level 1
‎11-11-2009 02:52 PM
SFObrien wrote:

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?

Pardon my ignorance but what is an "Open GL" ?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
SFObrien
Contributor - Level 3
‎11-11-2009 03:19 PM
Michele-VzW wrote:

Be patient not everyone is getting the letters at the same time, think of the call volume that would create!

 

I asked for a comment and got one.  Yes the call volume would blow you guys away.  Thank you Michelle.

 

And your reply to the always present Iphone coming rumor was awesome! :smileyhappy:

0 Likes
Reply
An Accepted Solution is available for this post.
Re: upgrade emails for storm
SFObrien
Contributor - Level 3
‎11-11-2009 03:23 PM
LCromwell wrote:
SFObrien wrote:

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?

Pardon my ignorance but what is an "Open GL" ?

 

This from RIM:

 

"With OpenGL ES support, Java developers will have the ability to build 3D games and graphics for BlackBerry smartphones running BlackBerry OS 5.0 and higher. "

0 Likes
Reply