upgrade emails for storm
blunt420
Newbie

is anyone getting early upgrade emails for storm 1 users?  There on pics posted on several BB forums

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14 Replies
nmchileman
Master - Level 3

Yes, this is real. Several million customers are getting emails to upgrade to an advanced device even if they're not currently eligible. You can call Customer Service to take advantage of the offer. They have a Campaign look up tool to verify you're eligible.

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SFObrien
Contributor - Level 3

Nothing here.  I even called CS before hearing about this and they shot me down.  But the CS rep was nice enough to explain my upgrade dates to me, gee thanks!  I know a contract is a contract but I'm going to renew anyway you would think they would go ahead and allow it and make a few more bucks now instead of a few months from now. Oh well thats life I guess.

 

So where is this Campaign look up tool can't find it anywhere on VW site?

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Michele-VzW
Contributor - Level 2

Be patient not everyone is getting the letters at the same time, think of the call volume that would create!

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SFObrien
Contributor - Level 3

Michele-VzW wrote:

Be patient not everyone is getting the letters at the same time, think of the call volume that would create!


 

I asked for a comment and got one.  Yes the call volume would blow you guys away.  Thank you Michelle.

 

And your reply to the always present Iphone coming rumor was awesome! :smileyhappy:

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blunt420
Newbie

i called vzw this am and they didnt know anything about it either supposedly but the emails are on different bb sites ie crackberry i think they should give all storm1 users the upgrade just for having to put up with a crappy phone for a year

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nmchileman
Master - Level 3

If you get the email then you're eligible. It is being communicated to all Customer Service reps. Whether or not they choose to keep themselves up to do date is up to them. Also, you may sometimes be in contact with an outsourced rep, in which case they usually don't have knowledge of this campaigns.

 

As I said previously, all Customer Service agents (direct, anyway. I don't know about outsourced) do have access to what they call the Campaign Look-up Tool. Any CS rep who's worth their salt will know how to use this tool. If you did get the email then you're eligible for it. If the CS rep pushes back, or doesn't know what the heck you're talking about then ask to speak to a manager. Or if you're really having that much difficulty I can try to get you in contact with someone who can help.

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SFObrien
Contributor - Level 3

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?

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LCromwell
Specialist - Level 1

SFObrien wrote:

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?


Pardon my ignorance but what is an "Open GL" ?

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SFObrien
Contributor - Level 3

LCromwell wrote:

SFObrien wrote:

They should offer the early upgrade to all S1 owners and let them decide if they want to upgrade or not.  Instead lets throw some names in a hat and the lucky ones get the opportunity?????  Of course not all of the winners will upgrade so what have you accomplished other than upsetting the current owners who would like to upgrade? 

 

Oh did I mention the Open GL will not be available to S1 phones? 

 

Come on VW you are better than this don't let us down..................... How about a comment from one of the VW folks that are on here?


Pardon my ignorance but what is an "Open GL" ?


 

This from RIM:

 

"With OpenGL ES support, Java developers will have the ability to build 3D games and graphics for BlackBerry smartphones running BlackBerry OS 5.0 and higher. "

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SFObrien
Contributor - Level 3

Michele,

 

One question about this early upgrade.  Is it just the yearly upgrade that is available to primary lines on certain accounts? 

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JeremiahP
Enthusiast - Level 2

Guess what here it is December and no emails to this particular Storm user and my contract is up in february.... guess i'm not one of the few selected individuals despite my numerous calls to CS and get the we dont know wht you are refereing to sir... What say you VZ reps????????

 

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SFObrien
Contributor - Level 3

JeremiahP wrote:

Guess what here it is December and no emails to this particular Storm user and my contract is up in february.... guess i'm not one of the few selected individuals despite my numerous calls to CS and get the we dont know wht you are refereing to sir... What say you VZ reps????????

 


 

Looks like that promotion is over with.  It has pretty much quieted down on a couple other forums.  February isn't that far away now.  I still would like to know what the criteria was for it though.  I did test the water couple times.  Called CS and enquired about it three times.  First call and last said they were aware but I wasn't eligible.  The second call I made the girl I talked to put me on hold when I asked about it and when she came back a couple minutes later she advised she or her supervisor never heard of the promotion, sorry but I call **bleep** there.

 

My final test was at my local BestBuy.  I asked the VZW sales guy there about the "early upgrade for select few upgrade" deal.  At first he "never heard of it" but when I pulled out a printed web page containing the add he admitted he was aware of it!  He offered to check my account to see if I was eligible, again a big no!

 

I would just like to know why so many CS reps deny they know about the promotion but obviously do?  I am a loyal VZW customer but please don't lie to me...................

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JeremiahP
Enthusiast - Level 2

you are so very right Obrien... It is very frustrating to say the least.. I am on my third storm 9530 and it is a nightmare to say the least... and they will not budge on the upgrade date. I have a call into our area exectutive and got a call back today but was to late to call back when I got the message will let u know how it turns out if you are curious?

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SFObrien
Contributor - Level 3

JeremiahP wrote:

you are so very right Obrien... It is very frustrating to say the least.. I am on my third storm 9530 and it is a nightmare to say the least... and they will not budge on the upgrade date. I have a call into our area exectutive and got a call back today but was to late to call back when I got the message will let u know how it turns out if you are curious?


 

Sure keep me posted.  Either on here or shoot me a PM.

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