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Finding your way around the new Verizon Community

Community Manager
Community Manager
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Welcome to the new Verizon Community!  We’ve merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech!  Whether you’re a long-standing Community member or are just joining us, there are so many ways which you can get involved whether that’s discussing your favorite device, asking questions, helping other members solve their own questions and much more.

We wanted to give you a quick tour around the Community so you can find the content you're looking for and jump into the conversation!


Boards & Navigation

From the Community homepage, there are a few ways to dive in and start browsing content.  If you’re just looking to see what’s being discussed in the Community as a whole and want to see the latest and greatest threads, you can use the Mobile, Home, Accessories, and Entertainment headings on the main part of the page:

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From here, you can use the secondary navigation to choose whether you want to see Featured topics, questions both with and without solutions, or all the topics at once. You can even use the dropdown on the right side to choose whether you want to see the most recent content or the most viewed so you can find the most popular threads quickly!

Maybe you’re looking for something more specific.  For example, maybe you have a question about a Verizon service or you want to read what people are saying about the hottest new smartphone before you make a purchase.  For this, you can use the main navigation menu and select Categories.

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From here, you can browse the same Mobile, Home, Accessories, and Entertainment categories and drill down even further to see the boards within them.  Once you’re on the board page, you can get even more specific!  Let’s use devices as an example:


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As you can see, here you can choose whether you want to browse phones or other devices, select the manufacturer and even look at content for a specific device using the Filter by: dropdown menu.  You can also start a new conversation on that board using the links on the right side of the page.


Accepted Solutions

If you’re searching or browsing the Community, pay special attention to questions that have a correct answer.  You’ll see the word Resolved! Next to the subject line, which means that this question has already been answered and verified by other Community members.

After you ask a question, you’re going to see some replies coming in from other users or Verizon reps, so make sure to check back often as they may have the answer you’re looking for.  If you see a reply that answers your question or solves your issue be sure to hit the correct (2).png button on that post.  This bumps that answer up to the top of the page and makes it easier for others who have the same question to find a solution quickly.  It also gives credit to the member who answered!

Whether you have a question or are just looking to chat about tech, we hope you dive into the conversation.  Stay tuned to the Community Blog for much more coming soon!