I have the same issue I was promised $450 per line when you brought your own line. I did this back at the end of March early April. I was told it would take two billing cycles for me to get the money. It has been two billing cycles. I was also told that I would only be charged $20 per line for activation. I was charged $40 per line at five lines that is a lot. I had to be on hold forever but that was handled, I asked them about the rebate and they said the same thing it will be 2 billing cycles. It's now two billing cycles and I called on June 10th and spoke with someone and they said I needed to submit a form, well nobody told me that, because if I had to submit a form I would have done it since that is the only reason I switched over. She submitted a form then said I would get the money in 7 business days. I called today and they told me it was too late. I did a chat and the supervisor was very rude said it was my fault I didn't submit the form on time, then I was asking her what were the next steps because I was not going to let this go and she stopped responding. I called and I am still on the call, it's been 1 1/2 hours so far. Spoke with Savana and she was speaking with her manager Mark, she was able to offer me $250 per line, but if I wanted to jump through hoops and wait until Wednesday, or two business days or two business weeks I could get the $450. She had no idea when I could get the rebate. I send a text to the original person that helped me at 617-562-5551 and that offered me the deal and she said two billing cycles, then she said the offer is not expired and is still going on in fact it's now $650 to switch. I want what was promised of me to switch over. Savana also asked for my credit card or debit card and she said they could put the money there. I had no idea what she was talking about, then she said they could mail me a check, but you know that could take a "while" . If customer service could call me or reply to this complaint I would appreciate it. I need a resolution to this by the end of next week or I will go to the BBB and social media and the press. Obviously, I am not the first one to complain and now you are offering $650 to move, ha good luck with anyone getting that money. Or is it a real scam you offer $450 then tell the person that they had to fill something out it's too late, but we can give you $250, saving Verizon $200 per line. I would have never expected this from Verizon.
Rest assured, it is our intention to ensure you get exactly as you were promised. We definitely want to look into this in closer detail. Please send us a private message so that we may access the account and look into this further.
I am having the same issue, along with trying to get the correct plan I had asked for
We always want to make sure you get what is owed to you, plus getting you enrolled in the plan you had initially requested. Let us dive right in, SMALLS2. I sent you a private note so we can begin.
Anyone else getting told to “private message Verizon” and then they literally do not do anything when you do?
Still not been helped.
Start a new topic or ask questions in the open forum.
