On August 22, 2021 I ported 4 phone lines from AT&T (14 years with them) to VZW. I was told they have superior service but I guess that's how they get you in, by offering false promises. The 4 phones I brought over were all iPhones owned by me (BYOD) which promised me $500 per device ($2,000 total) as long as the lines remain active for 45 days (see image from the VZW website).
I received emails saying my rebate submissions was rejected. After chatting with a VZW rep, I am being told all 4 lines are not eligible yet all 4 phone lines are active. VZW rebate department has obviously not read their BYOD requirements on their front page.
Verizon Wireless has lost my respect as a superior company but I will not be out my $2,000. I will be taking this to BBB.
This is never what we want to hear, we are so glad that you have joined us. It should have been a smooth and easy experience and I am sorry that it was not. Did you receive any other details as to why they were not eligible? If not, you can find that here: http://spr.ly/6609J3Rhz -Rosie
Rosie - Thank you for your response. It is deemed that because I upgraded my phones I no longer am eligible for BYOD however the $500 BYOD verbiage on the main VZW page (click on the ‘i’) states “line must remain active for 45 days”. I spoke to VZW customer service and they agree the verbiage is deceiving. When escalated to the manager, that person said even though it says “line” and not “device”, they are not going to honor the BYOD.
Can’t say I’m happy with the manager but VZW customer service personnel has been very polite and assisted to make sure I am not out of money moving from AT&T to VZW. Not the best way to start with VZW and legally based on the verbiage I am owed the $500 BYOD for my 4 lines. Ironically they have escalated the website verbiage issue to the web team to get corrected.
Hope my future with VZW is not as bumpy as the past week.
Same exact thing is happening to me. 4 rebates promised from employee handling my order when we switched. She even offered to process order for purchase of new phones. Now telling me the phones had to remain on the account for 45 days. NO UPGRADES ALLOWED FOR 45 DAYS. Nobody bothered to mention that until after we upgraded our phones.
If you look at the picture I posted from the website, that’s all we have to go by until they send you the rejection. In your case, you were set up by VZW employee for failure. All mine was done online and chatted with VZW, unfortunately no record of chats for any proof.
Needless to say I have already submitted this complaint to BBB. Probably won’t do anything but worth others seeing what I wish I would have before I switched from AT&T (14 years with them). VZW’s bait and switch is definitely fraudulent as they set you up for failure right from the beginning.
Oh my goodness. Looks like I am not the only one that experienced this. I am in the same predicament with you. I am in the process of filing a formal complaint with the FTC and BBB.
To see what customer service is seeing on their computer (I tested a laptop on Chrome and MS Edge as well as iOS Safari) and why those who are not being honored their $500 BYOD after upgrading their phones, follow these steps (it won't let me upload a picture):
Now that VZW has you as a customer, follow these steps:
"See the details" is gone and for those of you, like me, who upgraded their phones online you MUST BE LOGGED INTO YOUR ACCOUNT therefore you will not see the same thing as if you are not logged in.
I am beyond disgusted with what I have found and to think all those people out there who have given up. This is a click and bait S C A M (flagged for putting the letters together) and is as fraudulent as they get. For a customer to get to the bottom of this issue is a problem for Verizon. I have screenshots and video of this. This has been escalated above a manager and should Verizon not hold to my rebates, further steps will be taken.
SP386, promotions including BYOD gift card promos do have certain requirements. The $500 BYOD promotion does require the device you brought to remain active with Verizon for 45 days as that is the reason for the promotion Bring Your Own Device. Please see the link below as this is listed specifically on the main page of our website. Thank you.
Joshua - You are missing what the issue is and your contribution is a canned response like all VZW customer service respond with.
My steps show exactly the issue and is completely unethical what VZW is doing. It’s called click and bait and is completely fraudulent.…..and if they didn’t know they have the issue I have pointed it out and those that have applied for the BYOD rebate up to this point are owed the money.