I recently switched from AT&T to Verizon and it has been nothing close to convenient or easy. It was really easy paying for my devices outright for 2 out of 3 lines as companies are always ready to take money, however I brought my own Iphone X from AT&T for 3 Lines of 2 phones and a global modem. Everything works except for the phone I brought with the number I ported. Evedytbing went through but it looks like Verizon completely deleted the 3rd line from my order that I have confirmed on original receipt. I have spent more than 6hours in the last 24 trying to get someone to answer or help fix through chat for absolutely nothing. This afternoon i sat on hold for 90 minutes and was passed to 3 different reps before the 3rd put me on hold and hung up on me. Then I requested an automatic call back from customer service. When I got it, the system hung up on me after I put my PIN in and then called me back a second later FIVE TIMES IN A ROW. This is costing me money at this point as the number that I ported was the number that all of my clients have. In my market if I don't answer or call back, my business is going somewhere else. Stop using covid as an excuse for mediocrity at this point its just absurd. I provide exemplary service to my clients regardless of what we are going through as a nation. Companies need to stop being cheap and shell out money to bring on seasonal CSR employees to help or something. I just don't get it.
"Companies need to stop being cheap and shell out money to bring on seasonal CSR employees to help or something. I just don't get it."
You think they don't? Lots of money is invested into training new agents all the time. The problem is you'll be lucky to have 5 people stay after a 20+ class when training is over. Even luckier if more than 2 stay after the first year.
Do you think anyone actually wants to do a job like this long term with back to back calls of people blaming you for everything under the sun? A job where your livelihood depends on bonuses where a caller mad at the hold times, something an agent has zero control over, can make sure they don't get with a bad survey. It's not even Covid. When you underpay people, you get what you put in. Turn over is high because the amount of stress to pay is disproportional.
NCN93, we are here for you to help provide the help needed with the recent experience that took place. So we may discuss this further, please send us a Private Note. JoseL_VZW