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Have a phone you love? Get up to $500 when you bring your phone.
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
BYOD Issue

I just got a received a message indicating that my BYOD rebate was invalid for the following reason.

Your purchase was not from a participating location.
I switched to Verizon online so I don't know what this means.
When I chatted with a representative I was asked if I switched my device and I did with another unlocked phone. That is the reason I was told by the representative.
On the website where I made the switch it says the following for term and conditions.
$500 via Verizon e-gift card (sent w/in 8 wks). Port-in and activation of 4G LTE/5G phone on select Unlimited plans req’d. Line must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See for details. Promo Code: 500BYOD2021
It says the line must remain active, and not device. So I am confused where does it say that the device must remain active for 45 days?
Re: BYOD Issue
Customer Support

We want to make sure this is properly resolved, we have sent you a private note, please continue the conversation on that platform. ~Pam

Re: BYOD Issue

Did they take care of you? I'm having the same problem. They denied my rebates too for the same reason.