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BYOD Not Compatible To New Plan

Back in June, Verizon offered a BYOD program for eligible devices under the $45 Unlimited Plan. My phone was compatible for Verizon service and was activated once I received the SIM Card. The service was great and I was able to use the Hot Spot service which I require for my Day to Day usage. But starting September after reviewing the new Plan Rates, I decided to convert my plan over to $55 Unlimited service plan. Now that this plan includes 5G but my BYOD device no longer works properly.


BYOD are not compatible to the new unlimited plan and I cannot recover grand father plan !

Re: BYOD Not Compatible To New Plan
Sr. Leader

Either your phone is compatible with Verizon service, or it isn’t. There is absolutely no difference in its function on one plan versus another. I don’t know why your phone is no longer working properly but it has nothing to do it with it being a BYOD. Have you contacted tech support?


Re: BYOD Not Compatible To New Plan
Customer Support

Hello, CaptainSolo. Making sure your device works with your plan is key, and we are here to investigate. To clarify, what is the make and model of your device? CourtneyM_VZW