Ollie293,
Based on the tracking info you provided, you submitted your rebate in September, and the key requirements appear to be as follows. Please check and make sure you complied with EACH of the following:
- Did you activate/port your number between 8/13 to 9/30?
- Did you sign up for and maintain the Play More or Do More plan since the day you ported? Changing to a different plan may/can invalidate the rebate offer.
- Did you submit the rebate within 30 days of your activation date? The submission date shows 9/22, so did you activate between 8/23 and 9/22 (that would be 30 days). If you activated before 8/23, then you would have waited more than 30 days to submit it.
- Did you keep the same device you started your service with (your original BYOD) for 45 consecutive days from the date of activation? You say you upgraded, which would be okay on day 46 or later, but not before the 46th day (even at full price).
FWIW, the reason for denial in your case makes no sense to me -- it says it "requires an eligible device transaction" which makes no sense for a BYOD rebate.
As a disclaimer, I am not a Verizon representative, rather I am just another customer dealing with other rebate issues (which is why I came here). So please keep in mind I am trying to help flesh out some details, since the terms of the rebates can be complicated -- but nothing I'm saying here is anything official -- just trying to help you get to the bottom of this issue...
