I was recommended the BYOD rebate from a Verizon customer service agent. So I went ahead and ported in my fiance's phone from ATT to Verizon, and signed up for an unlimited plan for both lines.
Supposedly, I was supposed to receive a rebate code via receipt when the line was ported. However, I never got the code....
I have called Verizon customer service regarding this and was told that they could not help and was forwarded to the rebate center three times. Each time the rebate center employee told me they cannot help retrieve codes, they can only assist with the status of rebates. After three calls and requesting to talk to a supervisor I was promptly hung up on!!
I have been a Verizon customer for over 10 years and I am insulted by how poorly they treat their customers.
DO NOT FALL FOR THIS SCAM.
Really disappointing Verizon.
We would never want to leave you feeling this way. We would love to assist in getting this rebate in any way possible. How long ago was the number ported in?
The number was ported in on 12/3/2020 and I subscribed to PLAY MORE UNLIMITED 5G UW for both phone lines. I never received a promo code to redeem.
First and foremost, thank you for choosing Verizon as your wireless service provider and we welcome you to our family! As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. After reviewing the feedback you've provided here, we certainly don't want you to feel this way about Verizon and regret your decision to transfer your service to us. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you to investigate your concerns, we’ve sent you a Private Message on this topic:
The same thing happened to me, please help! I switched and ported my number months ago and now it says I’m not eligible. I googled the issue and seems I’m alone. Please help!
It took me a minute to find the code as well. Go to the rebate website https://www.yourdigitalrebatecenter.com/#!/
use 300BYOD you will need the date of purchase, mobile number
I got my email today that my phones are being processed for my rebate. However, it's in a pending transaction right now, so I'm crossing my fingers, hopes this helps.
Hello, being on top of your rebate is vital, especially if you are administering your finances. What did the rebate offer consist of? How and when did you submit it? What is the Tracking Number?
I was told it’s because I upgraded my phone... I switched to VZ and used my old phone for months before getting a new phone... which was bought directly from VERIZON at full price.
We would be happy to take a closer look at your account. Please respond to the Private Note we are sending for further assistance.