I am unable to receive my BYOD $500 Rebate. I have checked my email and spam folder numerous times but still nothing. I spoke with customer service and they said wait 24 hours and to call rebate center and have them apply it to my account, but nothing came. Then I spoke to someone in the rebate center and they said they were unable to apply it directly to my account because of security reasons and they will resend it and to wait 24 hours but still same issue. I should've just went to t-mobile.
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We switched from ATT and brought 4 lines and purchased 4 new phones, 3 iphone 14 Pro's and 1 iphone 14 Pro Max. Was told we would get a $200 rebate for each line for switching and an $800 trade-in credit per phone to be spread out over each month. Our monthly bill with insurance would be about $300. For the rebates, I received a text with a link saying I was eligible, but since I thought it might have been a phishing text, I thought they would also send an email or notification in my account, since they do that for everything else. Now the link expired. As for my credits on the trade ins, they sent me individual boxes and now said they will give me a gift card for the appraised trade-in value, which is much less than $800. I have called and chatted multiple times, last CSR I talked to was great and told me she would call me and that I would not have to call back. She set up a time, but no call, only a statement saying support message, but there's no message. I submitted a request to have her call me to let me know the status, no call. Now follow up is scheduled for 11/30. I already paid $227, next bill due is $617, and estimated monthly bill is $400, plus still have to pay $230 to close out ATT, which I thought I would have rebate money to use towards that cost. VERY FRUSTRATING!! I want someone to resolve this ASAP!
I do apologize that you are having issues with your rebate, and the credit on the account for the trade-in. We would love to look into your account, and see what is going on with the trade in. *Rhonda