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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
BYOD Rebate Not Received in Email
Kiemma227
Member

I am unable to receive my BYOD $500 Rebate. I have checked my email and spam folder numerous times but still nothing. I spoke with customer service and they said wait 24 hours and to call rebate center and have them apply it to my account, but nothing came. Then I spoke to someone in the rebate center and they said they were unable to apply it directly to my account because of security reasons and they will resend it and to wait 24 hours but still same issue. I should've just went to t-mobile. 

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Re: BYOD Rebate Not Received in Email
Kiemma227
Member

This has been resolved I recieved my byod rebate yesterday, finally. 

View solution in original post

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Re: BYOD Rebate Not Received in Email
Kiemma227
Member

This has been resolved I recieved my byod rebate yesterday, finally. 

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Re: BYOD Rebate Not Received in Email
Hami1
Member

I have not received my rebate either and they keep giving me the run around. 

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Re: BYOD Rebate Not Received in Email
vzw_customer_support
Customer Support

Hami1, help is here. I am sending a Private Note.

-David

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Re: BYOD Rebate Not Received in Email
jquest2
Member

The same has happened to me. Now they are saying I don't qualify after I spent a ton of money paying off my phones before transferring over.

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Re: Rebate Not Received in Email and no trade in credit applied
lschulte13
Member

We switched from ATT and brought 4 lines and purchased 4 new phones, 3 iphone 14 Pro's and 1 iphone 14 Pro Max.  Was told we would get a $200 rebate for each line for switching and an $800 trade-in credit per phone to be spread out over each month.  Our monthly bill with insurance would be about $300.  For the rebates, I received a text with a link saying I was eligible, but since I thought it might have been a phishing text, I thought they would also send an email or notification in my account, since they do that for everything else.  Now the link expired.  As for my credits on the trade ins, they sent me individual boxes and now said they will give me a gift card for the appraised trade-in value, which is much less than $800.  I have called and chatted multiple times, last CSR I talked to was great and told me she would call me and that I would not have to call back.  She set up a time, but no call, only a statement saying support message, but there's no message.  I submitted a request to have her call me to let me know the status, no call.  Now follow up is scheduled for 11/30.  I already paid $227, next bill due is $617, and estimated monthly bill is $400, plus still have to pay $230 to close out ATT, which I thought I would have rebate money to use towards that cost.  VERY FRUSTRATING!!  I want someone to resolve this ASAP!  

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Re: Rebate Not Received in Email and no trade in credit applied
vzw_customer_support
Customer Support

 

I do apologize that you are having issues with your rebate, and the credit on the account for the trade-in. We would love to look into your account, and see what is going on with the trade in.  *Rhonda

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