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BYOD Rebate
blakejohnson
Member

I ported in my number to Verizon based on the $450 BYOD Rebate (Purchase Date: 11/24/2020). Based on recommendations presented within the Verizon Wireless app, I switched to another Verizon Wireless plan. Never was I told that by changing plans I would be ineligible for receiving my rebate. I even told the chat representative I would switch back to the original plan in order to receive the rebate as that is a significant amount of money to me, particularly right now. I feel extremely scammed after having switched my wireless and even internet plans to Verizon.

Re: BYOD Rebate
blakejohnson
Member

Still no resolution... Definitely seems like a SCAM.

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Re: BYOD Rebate
9wood
Sr. Member

Does seem like a common problem many have mentioned on here some don't get rebate or promotion etc

Re: BYOD Rebate
vzw_customer_support
Customer Support

We want this resolved ASAP.  A private message has been sent to assist you further.

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Re: BYOD Rebate
blakejohnson
Member

For anyone reading this, do not rest assured that Verizon Wireless customer support will follow through with any sort of solution based on their responses here.

Apparently, I "wasn't using enough data" so the Verizon app recommended a lower-tier plan (i.e., a plan that would also make me ineligible for receiving the $450 BYOD rebate). Verizon's own recommendation came with ZERO indication or warning that I would consequently be forgoing the $450 rebate as a result, as such I switched to the recommended plan. 

Naturally, customer support has told me I am at fault and there is nothing they are able to do as the terms and conditions of the rebate were presented at the time of purchase. What logical person would opt to forgo $450 in order to save $10/month by switching to lower plan? That makes zero sense. If this is not "bait and switch," then I do not know what is.

The fact that Verizon is unwilling to accept responsibility for the clear conflict of interest presented in how their in-app and marketing tactics interact with customers truly speaks volumes. If your product encourages consumers to perform an action that will adversely affect them financially without providing full disclosure, that is negligence and indicative of business practices worthy of serious concern.

I fully intend on forwarding this case with all related transcripts to the BBB; there is clearly a major discrepancy between Verizon Wireless business practices and requirements established by the BBB.

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Re: BYOD Rebate
acraftylady2
Sr. Member

Assume you saw the last one in number 5 here when signing up for the deal?  Gotta always read the fine print on things.  

https://www.verizon.com/support/device-deals-faqs/

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Re: BYOD Rebate
blakejohnson
Member

Thank you for sharing.

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Re: BYOD Rebate
phancock1123
Member

verizon is good at scams,got me twice,now waiting for a third which they say has been delivered to my email,well low and behold there is no rebate there .trying to get ahold of service rep ,forget it

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Re: BYOD Rebate
vzw_customer_support
Customer Support

We are sorry to know about this experience, we want to make sure you get your rebate, were you able to submit the request on the rebate site?~Pam

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Re: BYOD Rebate
H-bar
Member

You can always port your number back to the original phone company or any other cell phone service provider. If you did not get the rebate then there is no reason to be obligated to stay with Verizon. BTW: I believe the rebate amount is determined by the particular plan you choose. So if you change plans then the rebate amount would be wrong. So it makes sense that the rebate should not be granted.

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