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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
BYOD Terms and Conditions

A Verizon agent has just advised me that I have to keep the device I brought in on a BYOD promo for 12 months.  If I upgrade or trade in the device, Verizon will impose a chargeback on the rebate that I received for the promo.  I do not see this stipulated in the BYOD terms and conditions.  All it says is that there will be a chargeback if the customer terminates the service contract with Verizon within 12 months from device activation.  Could you please clarify and confirm whether the agent I spoke with gave me the correct information? Thank you.

Re: BYOD Terms and Conditions
Customer Support

Hello @zaramicus


Our goal is to provide you with the best experience. Please, send us a PM/DM, so we can address all your concerns. I would love to review your account before confirming any information.


Verizon is always here to help!