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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
BYOD Unused, can I cancel
Losboricua
Member

I have been having nothing but problems since switching back to VZW.  We got our BYOD gift card and I know it states that we will need to stay with the service for 12 months of we would get charged back.  My question which I can't find an answer to is, if we have not used the gift card and do not use it, and we cancel, are we going to get charged back for a gift card we never used?

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Re: BYOD Unused, can I cancel
vzw_customer_support
Customer Support

Hello! Thank you for messaging in with your question. We would like to meet in private to better assist you with your concerns. Will that work for  you?

*Christina

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Re: BYOD Unused, can I cancel
Losboricua
Member

Yes that is fine, but can you also answer my question?  I'm sure it would be helpful for everyone out there.

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Re: BYOD Unused, can I cancel
vzw_customer_support
Customer Support

Hello Losboricua, the gift card can expire so if you don't use it because about the policies with Verizon it can expire.

>Miguel

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