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BYOD rebate help to cancel and resubmit claims
Kujo2022
Member

How do I cancel and resubmit my BYOD rebate request?  I just switched and my BYODs are eligible for a $500 and 2 $350 rebates.  I mistakenly entered all 3 numbers under the $500 rebate claim via the vz.com/digitalrebatecenter site.   I know that the 2 $350 numbers will be rejected but I can’t find a way to cancel and resubmit them correctly under a $350 claim.

I’ve called Verizon twice and they tried to help but they just submitted new $350 claims that get rejected because the numbers are duplicates to the ones I had submitted on the original $500 claims request.   When I check the status of the original $500 claim tracking numbers all 3 are active.  

HELP!

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Correct Answers
Re: BYOD rebate help to cancel and resubmit claims
vzw_customer_support
Customer Support

Kujo2022,

 

Getting you the right rebate is crucial and we want to make sure you get back everything you should. I know every dollar counts. My recommendation would be to reach out to our rebate team directly for the best steps. Its possible they'll need to wait for the initial submissions to be denied and then escalate them for this to be solved but they are the ones who can say for sure. They can be reached at 877-883-4908.

 

-Andrew

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Re: BYOD rebate help to cancel and resubmit claims
vzw_customer_support
Customer Support

Kujo2022,

 

Getting you the right rebate is crucial and we want to make sure you get back everything you should. I know every dollar counts. My recommendation would be to reach out to our rebate team directly for the best steps. Its possible they'll need to wait for the initial submissions to be denied and then escalate them for this to be solved but they are the ones who can say for sure. They can be reached at 877-883-4908.

 

-Andrew

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Re: BYOD rebate help to cancel and resubmit claims
Kujo2022
Member

What are the rebate team’s hours?  I tried calling 7:15 EST Sunday.  I was on hold for 10 minutes then the line was transferred to the Verizon automatic assistant.  

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Re: BYOD rebate help to cancel and resubmit claims
Kujo2022
Member

I called this morning at 8:30 AM EST and was connected to a rebate rep who was able to fix the rebate mess that I had created.  Thanks for the rebate team’s direct number.   

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Re: BYOD rebate help to cancel and resubmit claims
vzw_customer_support
Customer Support

I am so glad to hear that you got everything fixed. We are always here if you need us. 

-Amber

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