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BYOD
dkbusse
Member

I have been trying for a few months to add a line to my account online. I am trying to do it online to receive the BYOD incentive that Verizon is offering. Everytime I try I get the same error, "Please try after somtime" I thought after maybe a few days it would correct itself but it has now been months. Is it not possible to add a customer owned device online?Error MessageError Message

 

 

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Re: BYOD
vzw_customer_support
Customer Support

Hello dkbusse, we're concerned to learn that you're having issues getting the BYOD promotion, and we'd love to help. Exactly when do you get this error?

 

-UbaldoJ_VZW

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Re: BYOD
dkbusse
Member

As soon as I click on the "Add SIM to cart" button on this screen.

dkbusse_0-1592933316559.png

 

Re: BYOD
dkbusse
Member

As soon as I click on the "Add SIM to cart" button on this screen.

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Re: BYOD
vzw_customer_support
Customer Support

Thank you for the screenshot and detail, dkbusse. Let's further troubleshoot this. Have you tried clearing browser history, or trying a different browser? We ask because some browsers may not be supported due to being retired by the developer, etc.

 

LynnE_VZW

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Re: BYOD
dkbusse
Member

Same error, different browser. I have tried it in Google Chrome and Microsoft Edge.

dkbusse_0-1593181519761.png

 

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Re: BYOD
dkbusse
Member

Same error in Microsoft Internet Explorer...

dkbusse_0-1593181733610.png

 

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Re: BYOD
dkbusse
Member

Google Chrome after clearing browser history etc...

dkbusse_0-1593182158037.png

 

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Re: BYOD
vzw_customer_support
Customer Support

Thanks for the screenshot/image. We sent you a Private Note.

GilbertoL_VZW

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