BYOD

[dkbusse]

I have been trying for a few months to add a line to my account online. I am trying to do it online to receive the BYOD incentive that Verizon is offering. Everytime I try I get the same error, "Please try after somtime" I thought after maybe a few days it would correct itself but it has now been months. Is it not possible to add a customer owned device online?Error Message

[vzw_customer_support]

Hello dkbusse, we're concerned to learn that you're having issues getting the BYOD promotion, and we'd love to help. Exactly when do you get this error?

-UbaldoJ_VZW

[dkbusse]

As soon as I click on the "Add SIM to cart" button on this screen.

[dkbusse]

As soon as I click on the "Add SIM to cart" button on this screen.

[vzw_customer_support]

Thank you for the screenshot and detail, dkbusse. Let's further troubleshoot this. Have you tried clearing browser history, or trying a different browser? We ask because some browsers may not be supported due to being retired by the developer, etc.

LynnE_VZW

[dkbusse]

Same error, different browser. I have tried it in Google Chrome and Microsoft Edge.

[dkbusse]

Same error in Microsoft Internet Explorer...

[dkbusse]

Google Chrome after clearing browser history etc...

[vzw_customer_support]

Thanks for the screenshot/image. We sent you a Private Note.

GilbertoL_VZW