Hi! I switched to Verizon from Straight Talk because of a promotion I saw online. The promotion was if I Ported in my number and brought my own device I would receive $300 and a free Stream TV. When I signed up, in my email it said I was eligible for $250 and a Stream TV. However it only gave me the promo code for the $250, but not the Stream TV. When I go to the Stream TV on the My Verizon app it says it's $0.00, but when I add to my cart it says $69.99. Any help with this would be awesome! Also, it's worth noting that this special is no longer on the website and I can't find it anywhere, but I do still have the emails saying I qualified for the Stream TV
Christian93 and D_bomb, we greatly appreciate your business. Our goal is to provide a resolution to the concern about the free Stream TV. A text should have been sent with information to redeem about 7-10 days after setting up service. Please check your Private Messages, so we can further assist.
I have this same issue; I cannot get help from anyone in Customer Service; I have called four times (one person told me to wait until November to redeem, but the text says I only have until 9/22; one call was dropped and the last two people tried transferring me to FIOS but the calls do not go through); I have also tried chatting online with two different people; ANY help would be greatly appreciated
It is important you receive the Stream TV you qualified for, rbeedle25. I have sent you a private note to better assist with this matter. DavidR_VZW
I received a promo code, and while trying to redeem it got an error that it was invalid. I used chat to try to get help, and they gave me a different code that also showed invalid. I got the run around between chat, call, chat, "call this number to definitely get a human!", robot chat, human chat, and then two calls where I was on hold for twenty minutes before a call back was offered, and when I answered the call backs they immediately disconnected and I was told I had missed the calls.
I believe Verizon excels at false advertising, and using run arounds to cover themselves. Any way, another user specifying that it doesn't do anything more than what a smart tv does at least let's me know I don't care for this product. But these company practices are sickening.
I am also having the same issue. I was sent a text message for the free stream TV with a link and promo code, but the code does not work at all. I tried to chat a few times, but the reps are useless, trying to pass the blame on to other depts. I also never received an email for my free echo dot and smart plug. These are things I was promised when making the switch from Tmobile to Verizon. Verizon, you have an unhappy family here. Please make this right.
"There's nothing that box does any different that what modern smart TVs already have built in."
If this is like a roku type device then not so sometimes. My smart TV is 5yrs old and doesn't have the disney plus app so I had to buy a roku if I wanted it on my TV. I was casting from my phone and tablet but got tired of that so bought the roku and found lots more stuff on there my TV didn't have.