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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Continued issue with BYOD rebate, have already contacted Verizon, no help

I opened a new account on 10/5 and, while at the Verizon store speaking with a Verizon rep, submitted for a $500 rebate for BYOD. As confirmed by that rep, I met all of the requirements. I received notification that the rebate was not submitted on a valid date, which is incorrect. I contacted Verizon on 11/3 and was told that they submitted for this to be fixed so I would get my rebate, and that I would hear in 8-10 business days. It's now been longer than 10 days and I've heard nothing. How can I actually get someone at Verizon to help me fix this error and give the promised rebate? Thank you.

Re: Continued issue with BYOD rebate, have already contacted Verizon, no help
Customer Support

Hello, mimija. Thank you for reaching out to us with your concern. I regret to hear that you are experiencing issues with the rebate that was expected at the moment of purchase. I will be sending you a private note so that we can work on your account together. ~Pamela