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Customer Complaint - How to Escalate
cemerton
Member

It seems like there is not a way to escalate issues to managers (and above) within Verizon. I asked an agent today to please have her manager contact me and I was told no. Additionally, I receive no customer surveys for any of my interactions with Verizon agents. It seems that agents can say what they want without clear accountability. 

In my case, I was previously told (by a supervisor) that I could swap out my primary phone number for a local phone # with no penalty but then later, my $250 "bring your own device" was charged back to me. Keep in mind, I still have the same device and still have the line of service and I switched over almost 12 months ago. I just wanted a local area code on my line and a manager said it would be fine. It wasn't fine.

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Re: Customer Complaint - How to Escalate
cemerton
Member

Someone from Verizon contacted me and this is now resolved.  It required someone outside the normal Verizon customer service. 

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Re: Customer Complaint - How to Escalate
cemerton
Member

Someone from Verizon contacted me and this is now resolved.  It required someone outside the normal Verizon customer service. 

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