We switched to Verizon on July 14, 2021 and used the $650 BYOD promotion while transferring our phone numbers. Fortunately, we received the e-gift cards for both lines without any problems.
My confusion has started when I asked if we could upgrade the devices we brought in (iPhone 11 and SE-2nd Gen). I was given two different and somewhat conflicting answers:
I would like to ask if someone from Verizon can clarify which of the above answers is the correct one.
It would also be very helpful if any fellow customer could share their experience with upgrading devices after using BYOD promotion. Was anyone able to upgrade their devices without waiting a whole year and without jeopardizing their BYOD promotions?
Thanks in advance.
ebchill welcome to Verizon (since July), we always want to be on the same page. I apologize that was not your experience. I have reviewed the promotion BYOD Smartphone - $650 Verizon eGift card. The requirement is this "the same IMEI from the eligible device must remain active on the line for 45 consecutive days from the activation date." You have already completed the requirement and if you would like to get a new phone (who doesn't), you can do so without any penalties. Does this answer your question? -Dolores
Thank you for your answer.
Just to confirm my understanding is correct: Am I also allowed to get a new phone via a new device payment plan?
The two reps who told me to wait 12 months also told me that I could upgrade by paying the full price without any problems. But, they said any new device payment plan would void the gift cards. I am interested in getting a new phone via a device payment plan.