I joined Verizon in August 2021. I chose Verizon because I thought it would be better for my area than AT&T. I talked my family and friends--a total of 4 other lines--into coming over to Verizon with me from AT&T.
I am extremely frustrated. These events certainly make it seem that Verizon is purposefully endeavoring to avoid honoring their commitment their BYOD350 promotion of August 2021. I am advocating on behalf of 4 Verizon users that just want their gift cards.. I am the account holder and I don't know where else to go to actually get help. I expect that Verizon can and will make us whole.
Please advise, Verizon.
lafolielogique, we are thrilled to learn that you joined the Verizon family and apologize for the issues you've had with your rebates.
We will be pleased to help you. When you submitted each rebate you were provided with tracking numbers to keep an eye on the rebates. Have you had a chance to track the rebates here?
No. As mentioned, when I submitted the request for the rebates I recieved NO information whatsoever: no confirmation, no tracking numbers. I called 8 weeks later and was told the issue was "escalated" and I'd see the egift cards in another 8 weeks. Again, this time I was given NO tracking information.
Yes. I have looked up all four rebates by alternative info because I didn't get any tracking numbers for them. I got this message four times:
No results were found matching your search criteria. Please confirm the information and try again.
I have also answered this question three times now, and have gotten nowhere. Please advise.
We'd love to help you here on this digital platform today with your rebate concern! I'm sorry you've been having a hard confirming your order information, Lafolielogique. Please tell us - was this preorder, or a regular order? Did you do it online, or over the phone with us, or in a store? *Stephannie
Hi Stephanie, I did the switch from AT&T in a Verizon store, and then requested the rebates online. I don't know what you mean by pre-order or regular order. What is Verizon going to do about this?
We appreciate the clarification. At this time, we sent a Private Note. Please meet us there so that we can investigate further. We are here to help and provide you a solution.