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Hours for live chat?

What are the hours for the live chat agents? The bot said that it was connecting me over 20 minutes ago, but no agent or automated message has appeared during that time. 

Re: Hours for live chat?
Customer Support

We do have multiple methods of communication, and we are eager to get to all of our customers as swiftly as possible. We have live agent support here on our forums, but there is a pretty long delay. I would recommend contacting us on our Facebook Messenger or Twitter handle for a more post-by-post convenient support. - NicholasS_VZW