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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to Claim a Free Verizon Stream TV for BYOD Promotion?
cecilyen
Member

The fine print reads Free Verizon Stream TV: redemption barcode req'd and must be redeemed within 30 days of activation at vzw.com or a Verizon retail store; Limit 1 Verizon Stream TV per transaction.

But, I can't find the barcode anywhere in my account or bills. I contacted online support and they only gave me a number to call Telesales at 1-800-225-5499, which is time-wasting to call.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
acraftylady2
Sr. Member

Call Tele sales for the code but good luck.  Search the forums and you will see lots can't get the code to work.  Mary

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
morisky
Novice

If I had to guess, you will never get it. I still have device charges on my account for the "get a free iPhone 12 mini on us" I was offered in December. I met all conditions, and am accepting I have to pay for it. Now ready to port my number to another carrier. I do not understand how this works for Verizon, losing a customer after none years, but it must. Adjust your expectations accordingly.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
acraftylady2
Sr. Member

Better off buying a roku.  Best buy usually has the voice remote ones on sale for $40.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
cecilyen
Member

After several unsuccessful attempts to call customer service and many hours of time being wasted, I can certify that it’s nearly impossible to get Verizon stream device. I have been told by customer service that either ineligible, expired, or no such promotions.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
vzw_customer_support
Customer Support

I am sorry you have had such a hard time connecting to support, cecilyen. I would be happy to take care of you right here. Please send us a Private Note and we can head straight to your account to look at this promotion. 
JavierD_VZW

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
orangecraws
Member

Same problem.  Why do you have an offer that is nearly impossible to get?  It should be really easy.  You have our number, text us the code and we apply it.  Other companies seem to be able to do this with no problems.  It is totally turning me off to Verizon.  That and charging $35 activation per line.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
SMALLS2
Member

I too have been trying to get this solved with approximately 58 phone calls and disconnects.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
sbs64
Member

I am having same problem as so many other new Verizon customers. No code. No device. No help.

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Re: How to Claim a Free Verizon Stream TV for BYOD Promotion?
vzw_customer_support
Customer Support

We want to make sure that you are provided the discount for your services. To clarify, what issues are you having processing the claim for Stream TV? 

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