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How to confirm free s.c. in the mail?

Added line to my V. account.   phone was Straight Talk. Samsung Galaxy A01.   Chat ended after i told them "yes, I would like the free Sim card."  How can I confirm?  Please don't say I have to go thru chat?! or the phone?


Thanks, Cindy

Re: How to confirm free s.c. in the mail?
Customer Support

Thanks for reaching out, cacijo! I'm sorry for any confusion about the SIM card you requested. You can pick up a free SIM card at any of our corporate stores: You can also order a SIM card on My Verizon. Click here and go to #3 in the "About SIM Cards" section:


We are also able to check your account and see if one has already been ordered for you.