Hi,
I switched to Verizon and one of the reasons we did that it was because we were supposed to get $550 for each of our phones, an iPhone 6 and an iPhone 8, according to the webpage.
Later on, at the store, I was informally told that for the iPhone 6 I was only going to get $250... But as we were going to get some $500 on a promotion for switching, we decided to do it anyway.
We started the process on Oct 21. I clicked on the email to submit it on Nov 14th, but due to some confussion, they said I clicked twice. Later on I received an email saying there was an issue with my rebate. I talked to a representative on Nov 25th who explained me the issue and told me that they were going to work on it.
After that I received a notification on My Verizon app saying that I needed to submit my rebate before Dec 26th, so I went ahead and clicked on it on Dec 5th. But I still received an email saying that there was a problem with my submission.
Today, Dec 8th 2020 I when I spoke to a representative, she told me that the rebates were declined! With the reason being that I did the submissions out of the deadline ???
She said I was going to be contacted by a supervisor but I'm affraid I'll never be...
Can anybody, please, help me?
Thanks,
Jose
Let's get you to the right folks for help, the rebate team. You can go to the website:
https://www.yourdigitalrebatecenter.com/#!/
or call them directly at 877-899-8980. They the best ones in this situation for help.
-Noah
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