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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Illegal Rebate Service Requirements
jpspyro
Member

I guess I should have scanned the page more aptly when I ported in my BYOD devices in Summer 2022. The Terms & Conditions say rebates can be charged back if service is cancelled within 12/months. How is this legally enforceable if the official T&C website copy can just change whenever over time? I have no rebate agreement in writing that is available anywhere. The support reps just send me to the current BYOD rebate page. 

I'm being held hostage on a potential $700 charge-back for BYOD device service if I cancel early, all while being stuck on Verizon service that simply does not work most of the time in my area.

Would love to hear from Verizon legal on this...

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Re: Illegal Rebate Service Requirements
vzw_customer_support
Customer Support

Providing a reliable connection is vital to us; please tell us more about the service problems you're experiencing. -Evelyn

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Re: Illegal Rebate Service Requirements
jpspyro
Member

Asheville is notoriously bad for Verizon service, even so there have been news articles published about it. No service in several parts of town that render my phone unusable without Wi-FI which is awful from a safety perspective if I needed to call 911. It's so bad I wanted to switch to another carrier after just a few months of service but I'm locked in with this rebate charge-back if I leave before 12 months.

https://www.citizen-times.com/story/news/local/2022/02/07/asheville-nc-answer-man-verizon-service-te...

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Re: Illegal Rebate Service Requirements
vzw_customer_support
Customer Support

jpspyro, 

 

Hello. We are here to help. I am sorry you feel like you are locked in. We do our best to provide the best coverage possible. Sometimes there are factors outside our control. This is why we give you a 30 day period ot try the service before you submit any rebates and you will know if the service is going to work for you. 

 

-Jenelle

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Re: Illegal Rebate Service Requirements
jpspyro
Member

That is not helpful, as well as you should listen to 100s of your customers complaining about not just bad service, non-existent service in areas of a major city.

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