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In Store Purchase And Trade-In
GreenBeret
Member

I remember t5he day I walked into my Verizon store and purchased my S-9 and traded in my S7.  Easy-Peasy!!      Is that still possible these days or is Verizon pushing this online ordering and mail in your trade-in phone?      I find that this is so impersonal and you can't get the feel of the phone and ask questions before you leave the store.    Let's not forget the horror stories I have read on this site concerning lost phones,  incorrect credit for trade-in, and the enormous amount of time and phone calls made by the buyer trying to get this corrected.    Anybody have anything to add,please do so. 

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Re: In Store Purchase And Trade-In
acraftylady2
Sr. Member

I am the odd ball here.  I don't ever trade my phone in and keep it for back up.  I buy my phones at best buy on sale.  Know what I want before I get there but can feel it in store.  They activate it and I pay in cash and walk out with no hassle of payments every month or worrying about bill credits.  This is what works best for me.  

Re: In Store Purchase And Trade-In
vzw_customer_support
Customer Support

As always, our valued customer's feedback is greatly appreciated. We certainy want you to continue enjoying the device upgrade and device trade-in program. The online process provided for our customers is intended to be a convenience. We still offer our customers the option to visit our store locations for "Hands-on" when purchasing our new devices. We encourage you to visit any of our store locations at your convenience.

 

We're always available to assist our customers concerns (e.g., lost phones, credit for device trade-in, etc.) We can also be reached by phone, if this is a better option for you, at 800-922-0204.  Remember, as a valued customer, your concerns are our concerns too. Please let us know if we can be of service. Thanks! -Robert C.

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Re: In Store Purchase And Trade-In
GreenBeret
Member

Received my phone, and had a little trouble activating it.  Went online and made an appointment for 12 PM,  11 Aug.  Showed up and was directed to an associate who immediately went to work getting it activated.  Had to make a few phone calls to an upper tier, but finally got it activated.   She also assisted me to transfer any remaining programs and apps i might not have got.  She evern checked to ensure that "Find My Phone" was turned off.   I asked if I could turn in my phone for the trade-in, but was told no, they could not take it in.    To ensure I got the correct answer she called over the Supervisor and allowed me to ask the same question again.  The Supervisor told me that they were not allowed to take in the phones on trade-ins for online purchases.   I accepted that answer and mailed my trade in  back through UPS on 12 Aug.   I enclosed it in the mailing envelope and then bubble wrapped it probably 7 times before taping up the box.   I doubt that the Hulk stomping on it could break anything on the phone.  I also took pictures of the phone from every angle in the event they say it had a broken screen, cracked back, or corners were cracked.    Now the wait begins. 

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Re: In Store Purchase And Trade-In
vzw_customer_support
Customer Support

Glad to hear you were able to get your device activated, GreenBeret. We are sorry to hear you are having issues with the trade and we can certainly get a second opinion on with this Trade-in. We sent you a Private Note so we can continue working on this matter.-Gerson

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Re: In Store Purchase And Trade-In
GreenBeret
Member

Problem solved.  Device on its way with delivery tomorrow.   Will give the warehouse the 5 days to acknowledge acceptance.

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Re: In Store Purchase And Trade-In
GreenBeret
Member

Received the reply dated 20 Aug 2021 notifying me of my trade in assessed value of  $559.99.  From 30 July, 21 to receipt of new phone on 8 Aug, 21.   Activated phone on 11 August, 21 and sent trade in phone (wrapped in kevlar ) back on 12 August, 21  via ups.  They received it on 17 August, 21 and on 20th, assessment was confirmed through status check.   Very happy customer at this point.  Only drawback to the whole process would have been an email notifying me of the assessment of my trade-in, instead of making you sit on pins and needles waiting, only to find it when I did a status check.     

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Re: In Store Purchase And Trade-In
vzw_customer_support
Customer Support

As a valued customer, your feedback is greatly appreciat ed. Congrats to you for participating in our Devide Trade-In Program and getting your new phone! We will share your feedback about your device trade-in experience with our Leadership Team.

 

We're extremely happy to know that you've received and activated your new phone and that you've received a status update about your traded in device. We apologize for any inconvenience you experienced during this process.

 

Remember, as our valued customer, your concerns are our concerns too. -Robert C.

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