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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Issues with BYOD Rebate
Mea1402
Member

I switched from tmobile to verizon 3 years ago. I really like verizon except the rebate issues. I always need to spend hours to make it good and get the rebates as promised. Unfortunately, I recently submitted another rebate which was rejected. HEre is the story. I added a line to my account on September 8 online which qualifies for byod promo. In fact, on my order page it was shown that it qualifies for the byod promo. Then i got a notification in the verizon app that my order qualifies for the promo and i submitted the rebate through the app and the link the app provided. Well if it works this system is great that verizon itself warns you and asks you to submits. After 66 days of submitting i get an email that my rebate is denied because "The line associated with this rebate wasn't submitted within the eligible dates.". I checked the deadlines and my order was put on September 8 and within the timelines. Moreover, as i explained above the system prompted me to submit because i am eligible. When I am ordering i was shown my order qualifies. I tried to chat with a few reps, I tried social media with no help. I have already wasted a few hours. I am not sure whom to contact and seamlessly get help without further wasting my time. The forum is my last resort. If not I will be up for switching back to tmobile or ATT. This is so time consuming!

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Re: Issues with BYOD Rebate
vzw_customer_support
Customer Support

With many rebates, promos, trades, and other things going on, Mea1402, it can be challenging to get fast answers to questions related to rebates. We are saddened to hear that you always need to spend hours correcting things to get the rebates. We are sending a private note to gain further clarification and work with you on what happened. 

-George

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