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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
No BYOD $500 Gift card email!
Ceroes
Member

I signed up in August for Verizon under the BYOD and was told I was eligible for the $500 gift card.

Last month I called and spent 2 hours talking to representatives who then told me to call next month and check since it hadn't been 8 weeks yet on the billing cycle.

 

Contacted support this week and still haven't received a callback like they told me I would.

 

Everytime you contact support they try to INSTANTLY blame the customer stating "Well if you didn't accept the gift card via the email we sent you, then  you missed your chance!"

Repeatedly I have had to let them know that assuming it's my fault is wrong and they never sent me a email in regards to the gift card AT ALL! I am sick of being blamed for Verizon's negligence, I am sick of being blamed for Verizon not following up. By the looks of it this is a common issue.

Get me my gift card please!!!

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Re: No BYOD $500 Gift card email!
vzw_customer_support
Customer Support

Hi! Thank you for reaching out! We will be delighted to help you out! We will send you a private note for further assistance. 

>Jesus

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Re: No BYOD $500 Gift card email!
MK2022
Member

its amazing how many people have been given the run around about the BYOD $500 gift card! I'm in the same boat...hopefully you get what Verizon owes you!

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