I signed up in August for Verizon under the BYOD and was told I was eligible for the $500 gift card.
Last month I called and spent 2 hours talking to representatives who then told me to call next month and check since it hadn't been 8 weeks yet on the billing cycle.
Contacted support this week and still haven't received a callback like they told me I would.
Everytime you contact support they try to INSTANTLY blame the customer stating "Well if you didn't accept the gift card via the email we sent you, then you missed your chance!"
Repeatedly I have had to let them know that assuming it's my fault is wrong and they never sent me a email in regards to the gift card AT ALL! I am sick of being blamed for Verizon's negligence, I am sick of being blamed for Verizon not following up. By the looks of it this is a common issue.
Get me my gift card please!!!