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Rebate Escalation

I brought my iPhone from AT&T to Verizon at the end of January. I clicked on the BYOD promotion, completed my order online, and never received any information on how to redeem. I called CS this morning and received the code I never got, but since its one week past my 30 days, I am out of luck on the promo. 

I never received anything on this, how do I escalate so I don't lose out on my $500. 

Re: Rebate Escalation
Customer Support

reevejf21, we're shocked that you've run into this situation. Whenever you do a rebate promotion, we always email you details surrounding what needs to be done. With it being this far outside of the time frame, there isn't much we can do. I have sent you a Private Note about this. Please meet us in the Private Note to continue.  -Alicia