My family and I moved 4 phones from US Cellular to Verizon on 5/12 utilizing the promotion where we were supposed to receive a $250 rebate per phone for signing up online. On 6/27 we received an email saying our rebate was invalid because we didn't purchase from a participating location. However, the promotion was to purchase online, which we did. We contacted the rebate center on 6/28 (via chat because every time we tried to call the system hung up on us) and they said they needed 14 days to investigate. As of 7/18 we still have not heard anything. We followed up and were told it was still under investigation. On 7/19 we stopped at a Verizon store who tried to call in for us. The person they spoke to said they needed 14 days from 7/18. When we told them that we had originally contacted them on 6/28 they said they still need more time. We paid $800 buyout to US Cellular because we knew we were receiving the $1,000 buyout. This situation has been extremely frustrating and your rebate center is impossible to contact and deal with. We would like either our $1,000 rebate or a $1,000 account credit asap.