Rebate Runaround

[wrencollie]

Hi,

The same thing is happening to me.  I switched my phone to Verizon for the $450 BYOD rebate and received an email today saying the submission was invalid.  I spoke with customer service, rebate center and a supervisor, and they are only offering me half of the rebate, not the full amount.

Can you share which Verizon executive you contacted?

Thanks

[mvoss2010]

That's exactly the response that I received as well. "you should have asked more questions". Yeah thanks, it's my fault you are trying to upsell people and lie to them. I really appreciate the fraud you are committing. 

[vzw_customer_support]

Our only goal is to ensure the transparency of all Verizon transactions, mvoss2010. We would love to review your concerns and we need more specific details. Please tell us more specific details about the transaction/rebate in question and we'll be happy to assist you. - Antonio

[vzw_customer_support]

wrencollie, 

We love to see you take advantage of amazing deals on our network. Were you advised why the rebate was invalid? 

Click the link below for more information regarding how to redeem a rebate or promotion on our network.

https://www.verizon.com/support/device-rebate-faqs/

Lasina_VZW

[Jaytacus]

@wrencollie I can't remember which executive I chose but I don't think it matters which one.  They each have a team that resolved these types of issues.  Here is the linkhttps://www.verizon.com/about/our-company/executive-bios

Just make sure you fill out the form with your contact information.  They contacted me within one business day.

[Agonzalez666]

Email says rebate is invalid...so  got transferred to the “rebate” center after a 30 minute wait, and the guy can’t find my account associated with the phone number for this rebate. LOL! it’s the phone number Verizon gave me when I opened the account & the only number that they have access to for me. And to make matters even better he won’t let me go find my tracking number because he’s not allowed to be put on hold. But!!!, I can wait all morning to hear that recording about everyone being too busy to answer. Busy doing what?, letting people find proof they even exist lol. Super frustrating I expected better service when I decided to go with a bigger more reputable company. 

[9wood]

Just my 2 cents they can't be put on hold? Really they have no problem putting you on hold sometimes under guise of looking for information for example it's there way or the highway as the saying goes nothing is ever there fault

[Jaytacus]

@Agonzalez666 They were definitely lying to you.  They've always waited on me when I needed to retrieve information for my account.  Sounds like a representative who didn't want to resolve your issue.  

[vzw_customer_support]

Hello, Agonzalez666. When I send in for a rebate, I expect it to be processed. I am saddened to hear you got an email stating "invalid rebate" and will look into the details. Please look in your inbox for our Private Note.

GeorgeS_VZW

[docaldar]

Same problem here. What can we do to get Verizon moving. Lets call consumer protection and antone else we can find.