donnastegall, thanks for the visual. Please respond to me in a private note, so I can assist you better.
Can you tell me how I do that?
I regret to learn about any confusion. In our last reply, along with the public response, the previous representative is indicating that a Private Note was sent to you. You won't see it in this thread, since it's private. Have you received notification of a Private Note from us?
ChristinaB_VZW
Yes, I received a personal note and I received a credit to my account. Thank you so much for promptly fixing this problem for me!
You're welcome. Thank you for working with us. We are here to aid in any way that we can.
Well here we are at the end of 2020 and this is still an issue! I switched to Verizon through an online deal. 350 off a device & a certain monthly amount. 2 weeks later added a 2nd line w/new device that came with $100 rebate. First bill comes, monthly device fee was $17 higher than deals chatted, agent said it would be refunded and adjusted next bill. Nothing happened. 3 mo I reach out again, that agent said that he couldn’t find that deal for my purchase date?. What?? Anyway said that I actually had a $150 rebate for that line and $100 for 2nd line but it had expired. I explained how bc I didn’t know bc that’s not the offer I chose!! He then sent an escalation ticket & told me to wait 8 weeks. Again, nothing. This time an agent said they both were expired, I told him how many reviews I seen of Verizon cheating ppl out of rebates and he offered a $100 credit “ for my trouble” really? But ok whatever . Chat closed before I could ask when it would be applied. So, next day I reach again to wake when I will see this credit. This agent wanted me to explain what the credit was for. I told him pls read through the chats as I am not about to go over months of back n forth convos. THEN is agent tried offering me $50!! I said no sir, I agreed on a $100 when in reality I should have got $350 I’m not doing less. I will cancel my service right now. He gave me $100 credit and even waited with me until it was added to my account. I’m happy I got something but it took a lot of time and frustration
Same issue with me. I went In store and picked up 2 iPhone 12s and ordered my 12 pro and was told by the sales rep that I would $250 e-gift card for each line as a new customer. I turned in 1 iPhone XR and mailed in the remaining iPhone XR and iPhone XS Max early NOV. I called VZN today wondering about my rebate status and was told that I had to submit the rebate but I was never told this! The rep in store told me they did everything and I just had to make sure I mailed in my devices! The rep on the phone submitted an escalation but couldn’t give me a ticket number nor did I get an email about said escalation. Is this really how VZN operates? Smh
This rebate scam seems to be an ongoing issue.
We just moved and our ATT phones had absolutely no signal so we switched to Verizon.
We bought 3 new phones @ 1200 each. The rep in the store assured us we would get 3 rebates of 250 each, now verizon is telling us that's only if you bring your old number with you.
I'm new to verizon, but, so far it's a huge "bait and switch" type scheme. Since I paid for the phones up front I'm not under any contract and may be calling att back and see if they can get me a signal booster out here.
It's important to get all the promotions you qualify for. I'm sure we can help you with the details of what was available when you switched. I will be sending you a Private Note, so we can continue.
ChristinaB_VZW
I have been with Verizon for almost 20 years. On thanksgiving day black Friday , i called , i add a new line and brought the phone number from another carrier , I port the new phone and i got a rebate according to the representative. But she never told me how to process , she just said wait for 6- 8 weeks. On Dec 22, I spoke to a supervisor regarding my bill and the mention the rebate and he said you will get an email soon , you rebate will be in process. I got an email then Dec 30, i got an email rebate invalid, I called the same day i spoke to Kattie she said i will escalate to the manger you are entitle to get the rebate i will follow up with you on Jan 7, no follow up. In other hand i look over my Verizon online notification .
I clicked to submit and message come to me
Looks like there was a problem processing your submission. Please try again
I called on 01-06 spoke Burge representative same i am entitled to get 400 no 300 that i will escalate and i am personally i will follow up and blablabla , on January 7, no one call me to follow up . I am very frustrating , i tried to claim on the web site of rebate , I did same day January 6 . I claimed 300 since I do not have the code for the 400. I am calling today January 9, 2020 , finally a representative transfer me to the rebate representative, but she just told me you have a rebate in pending from January 6 and she hang up on me. I am close to switch all my phones lines to another carrier. I have been taking enough time waiting on the phone, hours and hours and no one help me and Verizon is a completely mess , representative do not give us instruction . Verizon is only text , remotely machine , I am agree this rebate thigh is just scam to make people to switch to them .
Start a new topic or ask questions in the open forum.
