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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Rebate issues


This rebate issue is real. Verizon had this $500 SWITCH2VERIZON promotion when iPhone 13 was launched and I ended my contract and paid $650 to At&T. I have done everything by the book - submitted rebate in time with proper code and attached final bill showing line charges etc. Verizon customer exec keep confirming rebate is genuine and will be paid. However it gets rejected by some rebate team. When I talk to rebate team they seem to just promise that it’ll be resolved, escalated etc but nothing happens. After 2 months, 7 calls with endless wait time its becoming clearer that VZ had no intention of honoring the rebate and just wasting our time. There are several other discussions on this forum with very similar experience. These experiences does affect Verizon reputation as no other provider treats customer this way. I regret my decision moving from AT&T

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Re: Rebate issues
Customer Support

Chitownguy1 I'm sad to learn you are having a hard time with the rebate. We can take a look at the account for you. We have sent a Private message here on this platform.-Dolores