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Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
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Rebate run around
Amanda_O
Member

I switched my family (5 lines total) from Xfinity to Verizon in April 2022 at a local store. The rep at the store mentioned that I would get a $500 rebate for all lines that brought their own devices and $200 for each line that was upgraded. We made a choice to bring two devices and upgrade three so we should have gotten a rebate of $1600 however the rep never provided information in the store on how to file for the rebate and said we would receive it within 45 days so I was under the impression it would be automatic. I did a live chat with a rep in early August and asked when I can be expecting my rebate and that is when I was informed I should have been provided with a link and codes to claim the rebates. After at least an hour of chatting back and forth, this rep assured me that she spoke with the rebate department and they were reactivating the codes and I could use them on August 6th. I tried on the 6th, 7th, and 8th and they did not work so I called in and spoke with another rep who informed me she did see the notes from the previous chat and she was going to see what she could do to help me out. She came back and said she had spoken with someone on the rebate team and they were going to reactivate the codes and I would be receiving my e-gift cards within 24-48 hours. I waited until August 22nd and called back because I still had not received my rebates and spoke to several different reps because I was just getting pushed off to the next person instead of getting a resolution. The last rep I spoke with that day informed me that he was able to speak with the rebate department and that I would receive my e-gift cards within 7-10 days which leads me to today 09/07. I still have not received my rebates so I called again and spoke to another rep who placed me on hold for at least 15 minutes and when she returned informed me that my case was closed and the best she could offer was $350. This is absolutely not ok, I was not informed properly on the store level then was promised by three different reps that I would be getting my rebates and $350 is an insult considering what I should be getting! 

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Re: Rebate run around
vzw_customer_support
Customer Support

I am sorry to learn of the trouble you had with the rebates. It is important that all details are given and provided accurately. When you spoke with a representative did they provide feedback to the store? 

-Tionna

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Re: Rebate run around
Amanda_O
Member

I am not sure if feedback was provided to the store. 

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