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Hi! I just bought my sisters old phone, a One Plus 7 pro. I am trying to activate it, using the same account/phone number as my old LG K20 V.
My old LG doesn't us a sim card, so there is no sim card to switch between the phones and do it that way.
I tried to use the activation tool at https://www.verizonwireless.com/as/activatelinereviewinfo, but I get the error message that says: "Your request failed and cannot be completed online. Please contact customer service at 1.800.922.0204"
When I call and go through the menu options, it just tells me to swap the sim cards. I also tried dialing *228 on the new phone, that didn't work.
I would love to go into a physical store, but the one in my town is closed and the next closest is an hour away.
Please help!
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Hello atropus_moth,
I'm so sorry to learn about any delay in activating a different device on your line. I can definitely help you. The LG K20 V does indeed use a SIM card. You can remove/insert the SIM card on this device by clicking here and following the steps: http://spr.ly/6605GZ8mP Then, insert the SIM into your One Plus 7. I hope this helps.
ChristinaB_VZW
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Hello atropus_moth,
I'm so sorry to learn about any delay in activating a different device on your line. I can definitely help you. The LG K20 V does indeed use a SIM card. You can remove/insert the SIM card on this device by clicking here and following the steps: http://spr.ly/6605GZ8mP Then, insert the SIM into your One Plus 7. I hope this helps.
ChristinaB_VZW