Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Switching to New Phone - No Sim Card to Transfer
atropos_moth
Member

Hi! I just bought my sisters old phone, a One Plus 7 pro. I am trying to activate it, using the same account/phone number as my old LG K20 V.

My old LG doesn't us a sim card, so there is no sim card to switch between the phones and do it that way.

I tried to use the activation tool at https://www.verizonwireless.com/as/activatelinereviewinfo, but I get the error message that says: "Your request failed and cannot be completed online. Please contact customer service at 1.800.922.0204"

 

When I call and go through the menu options, it just tells me to swap the sim cards. I also tried dialing *228 on the new phone, that didn't work.

I would love to go into a physical store, but the one in my town is closed and the next closest is an hour away.

Please help!

0 Likes
1 Solution

Correct Answers
Re: Switching to New Phone - No Sim Card to Transfer
vzw_customer_support
Customer Support

Hello atropus_moth,

 

I'm so sorry to learn about any delay in activating a different device on your line. I can definitely help you. The LG K20 V does indeed use a SIM card. You can remove/insert the SIM card on this device by clicking here and following the steps: http://spr.ly/6605GZ8mP Then, insert the SIM into your One Plus 7. I hope this helps. 

 

ChristinaB_VZW

View solution in original post

0 Likes
Re: Switching to New Phone - No Sim Card to Transfer
vzw_customer_support
Customer Support

Hello atropus_moth,

 

I'm so sorry to learn about any delay in activating a different device on your line. I can definitely help you. The LG K20 V does indeed use a SIM card. You can remove/insert the SIM card on this device by clicking here and following the steps: http://spr.ly/6605GZ8mP Then, insert the SIM into your One Plus 7. I hope this helps. 

 

ChristinaB_VZW

0 Likes