Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Transition to Verizon Regrets. $500 BYOD rebate TRICKERY .
ssscally
Member

I was happily using a prepaid plan and paid less than what I pay now with Verizon. My sister suggested we all join Verizon as a family of 4 but they wouldn't do it if I did not join because it wouldn't make sense financially. It took some convincing but I joined mostly because of the $500 BYOD rebate. A month later, I bought a Verizon android phone from a Verizon store and  the store dude kept asking for a code he sent to my phone. As it turns out, he activated the new phone without my consent. The moment I got home, an hour later, I realized that and reactivated my old device because the new phone was not meant for use at that time. I was not ready to move from apple to android yet. Anyway, 2 weeks later, I found out my rebate was void because I activated a new phone before 45 days (no one told me about that). I did not activate or consent to it. The Verizon store guy did and it feels Verizon is punishing me for their store clerk's mistake. This experience has made me so discontent that as the days go by, I'm thinking of leaving and obviously with my family too. I'm paying $10 a month more for the same services and Verizon has less reception where I live. Why should I be a happy customer and is this a common thing Verizon does?

Edit: In addition to all that, I spoke with a Verizon rebates agent who told me they opened an appeal on my behalf and would reach out to me in 7 days. That was 4 weeks ago and I have not heard anything.

0 Likes
Re: Transition to Verizon Regrets. $500 BYOD rebate TRICKERY .
vzw_customer_support
Customer Support

We want to make sure you are getting this reviewed right away, let's take a closer look. Please send us a Private Note. 

*Gen

0 Likes