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Verizon BYOD online ordering is a fraud !

A couple of months ago, I purchased three lines, and 2 out of it supposed to be with the BYOD deal. All the transaction was online. Finally, I waited 2-3 months for information from Verizon regarding the BYOD. The online ordering experience was awful, and I have not received any paper or even a sim card. I had to reach out to customer service to set up an e-sim card that finally worked.
3-4 weeks ago, I reached out to customer service for the BYOD deal and got the information that my online order was not for the BYOD deal. It seems that I have just ordered three lines without any deal! That's crazy! Customer service opened a case and told me they would come back to me within 10-15 days. So far I have got no news from them. I don't have time for this. I think that Verizon is doing this on purpose, the BYOD is a fraud, and they try their utmost to prevent people from getting it.
I am open to any advice on this.