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Re: Verizon promotions
vzw_customer_support
Customer Service Rep
‎01-02-2022 03:54 PM

Our goal is to help you move forward. Customers must redeem the offer within 60 days of activation to receive the Virtual Prepaid Mastercard. There is a Promo Code required to get started https://www.yourdigitalrebatecenter.com/#!/. When did you attempt to submit for the rebate? How did you move forward with being denied without a Promo Code? 

-Corey

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-02-2022 04:13 PM

I submitted well before the 60 day time frame.

 

On the FAQ page about the promo it said what code to enter. 

 

After doing so I was finally able to submit it. Then was denied saying the promo wasn't available at the time I purchased the device. 

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-02-2022 04:14 PM

So far no help or real answer. 

Two reps who have just asked questions on details I originally put on my original post. 

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Re: Verizon promotions
vzw_customer_support
Customer Service Rep
‎01-04-2022 04:18 PM

Thank you for confirming that for us. Can you provide us with the promotion code that you entered, so we can review this matter in depth?

 

*Robert

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-04-2022 04:43 PM

SWITCHNOW21 

Also, wouldn't it be easier for a rep to reach out to me and go through it all? I've spoke to three different representatives here all "concerned with getting this situation fixed" yet I haven't made any progress. 

 

 

 

 

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Re: Verizon promotions
vzw_customer_support
Customer Service Rep
‎01-06-2022 04:51 PM

Thank you so much for the information, Jasonsierra116. We do want to make sure that we address the situation for the missing promotion. What was the date for your original order? ~Pamela

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-06-2022 05:09 PM

"I did my preorder on Oct 20th. 

 

Phone was shipped Nov 1st

 

Received Nov 3rd and activated on the 4th."

 

That's copied from my response to the first rep who's said this is important to Verizon and wants to get this fixed. 

This is my what fifth interaction with a different rep and still no progress being made. 

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-13-2022 03:57 PM

6 days since the last response when all of you say you want to remedy this issue and want me to have a good customer experience with Verizon Wireless. 

 

This has been my worst experience with a wireless carrier thus far. 

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Re: Verizon promotions
Jasonsierra116
Enthusiast - Level 3
‎01-13-2022 04:08 PM

Screenshot_20220113-160722.png

 

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Re: Verizon promotions
vzw_customer_support
Customer Service Rep
‎01-15-2022 04:33 PM

Oh, no! The last thing we want is for you to have a negative impression of us. Providing a world-class experience is our priority. We are here to help. Please tell us more, what exactly is going on with your Verizon Wireless account?  ~Gilbert

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