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"Invalid" location for rebate

I got a new number and line (unlimited) and got an email about qualifying for the BYOD $350 rebate, yet I got an email today saying the location I went to was "invalid". It was a Verizon wireless store, I'm not sure how it was invalid or not a participating location. It wasn't an authorized retailer, it was a legitimate Verizon store. Why offer the rebate if it won't end up qualifying and your chat service is literally the most useless thing on the planet. 

Re: "Invalid" location for rebate
Customer Support

We want to ensure you get the assistance you need, Kalliekova. We are here for support and happy to help! Have you spoken with our Rebate Center directly about your rebate concerns?