I brought my 5G phone(my phone), transfer my line( newline), and activate (more play 5G) in January this year 2022 for a $500 gift card. before that, I went to the Verizon store to get more information about the promotion. and told me just bring your phone and select more play 5G and you will get the promotion. Also, I chatted online, and told me the same thing. I did all these requirements and active my account. the app on my phone shows me that " you will get the promotion on March 25".
on March 15, my promotion suddenly is invalid. that is shocked me because I wait for 2 months and after that, I get "invalid" which is unbelievable. I called and chatted with customer services about this issue and told me that because upgrading your device. the issue here, no one tells me that if you upgrade the device, you lose the promotion. Also, the system does not show me that when I upgrade.
The first issue here is " no one or the system tells you if you upgrade, you lose the promotion". the second issue is: the promotion is not from Verizon. it is from a third party. that is what I got when I call Verizon.
Conclusion: I called them for 60 minutes and no one solves my issue and I lose both promotions $ 500 and $ 350. which means I got nothing when I move to Verizon. By the way, I paid almost $130 every month which means I good customer of Verizon with this amount. I hope someone helps me otherwise move to another carrier that has a good promotion.
