too long to process the order of prepaid sim card?

[jessica0225]

I ordered a prepaid sim card for my son in Feb 21.

I received a confirmation email of the order and have been checking the order status since then.

It still shows 'processing'.

What's the problem? Is it normal?

Please let me know how to do it.

#prepaid_sim_card

[vzw_customer_support]

Thank you for bringing this to our attention. We certainly want to ensure you get that SIM Card, and we're motivated to help in any way that we can. We've sent you a private note. Once you respond, we can take a deeper dive, and see where things went awry. We look forward to hearing back from you.

*Damien

[vzw_customer_support]

Good evening, and thank you for letting us know, you still haven't recieved your SIM Card, and I'll be glad to help check the status for you. Upon your reply, I'll send a link to verify your account, and we can get started.

*Damien