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what happened to my double data deal ? iPhone 11

so I brought my iPhone 11 to Verizon's prepaid 5Gb plan with their offer of me getting 10Gb for the price of 5.

Delighted I was, until, just before the month was out, I found that my account was only allowed 5 Gb and I'd run out.

I have an email receipt stating that I was paying for 10 Gb. I spoke to someone who assured me that this Verizon error would be corrected when the subscription rolled over but that is not the case.

How do I get what I thought I was buying?

Re: what happened to my double data deal ? iPhone 11
Customer Support

We are happy to help you with this matter. To do so, we will need account access. A Private Note will be sent, so we can delve further into this matter. -BrittanyC_VZW