I purchased 2 new devices from Verizon online on October 10th. On October 13th the devices arrived and would not activate properly so I had to take them into a Verizon store and wait there for 4 hours while they tried to activate. When we ordered the devices the website stated:
"Add a smartphone(retail value over $699.99) with monthly device payments to your cart, then activate on a new smartphone line of service with select Verizon Unlimited plans. You'll get a $200 Verizon gift card per switched line."
"After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon gift card will be sent via email within 8 weeks after receipt of claim to the submitted email address."
Weeks went by and I never received a notification in the app or an email with a code to redeem. I called customer service on November 30th and after being passed around a few times they gave me a promo code to use - but since the promo had ended - the website said it was invalid and could not be redeemed. I talked to multiple other people who stated that since the code was expire there was nothing further they could do. I finally talked to someone who said they escalated my claim and I would receive information via email within 7-10 days on how to get my two $200 gift cards that were promised to me (and the only reason that we switched carriers at that specific time). 10 days came and went and I received nothing from Verizon.
I have submitted multiple support claims online, all who said that they can't do anything and I need to speak with the Rebate Center. They transferred me to the rebate center who said they had to transfer me to the rebate center (hmm... I thought I was already talking to the rebate center?) who then transferred to the "rebate center" for the third time. Not sure if these particular individuals didn't know what to do so they just kept passing me around. The last person said she couldn't see all the details of my account but could see that the rebates had not been redeemed. We waited on the phone for almost an hour while she was trying to get ahold of her "support team" before she said I needed to speak with customer service. Are you kidding me? I have talked to every department and not one has done anything helpful. I have spent 10+ hours on the phone, texting, messaging online trying to solve this issue.
Can someone please just tell me how to receive the two $200 Verizon gift cards that I qualified for over two months ago and still have not seen? This is clearly an issue that others are having as well based on the community forum. If this isn't resolved I will be contacting the BBB.
I would be more than willing to help look into the situation. Please send us a Private Note.
*Carla
I am also having this issue. Clearly, I'm not alone. No one... not even loyalty can seem to be able to provide the promo code for this. Definitely a fail on Verizon's part. Sounds intentional to me and something I certainly plan on contacting the BBB about.
Hello there! We'd love to help you with this situation. Please reply to our private note at your earliest convenience to get started. ~Aaron
I need help with my rebate I still havenโt received mine
It seems like we didn't receive a reply to our last message MakaylaCar, if you have the submission ID for your rebate, we'll be glad to further look into this.
~Freddy
It wonโt let me send a message is there a number I can call or another way I can send the iD number
Thank you for the additional details. In this case, as long as you have submitted the rebate before that date it will be processed without any issues, as I've also checked the submission ID's and they currently show as being processed. If you have any other questions, don't hesitate to let us know.
~Freddy
We haven't heard from you. As a friendly reminder, we are just one message away. Please don't hesitate to reach out for further assistance.
~Maria
I also have this same issue. I was never prompted to redeem anything and now I am being told by customer support itโs to late as itโs past 30 days. I waited as with trade ins we are always told to wait 2-3 billing cycles.
Thank you for bringing this to our attention, arodriguez2356. Please send us a Private Note, so we can look further into this rebate issue with you.
*Gabriel
Verizon periodically offers rebates as part of certain promotions. Depending on the promotion, you may have to port-in from another wireless carrier or bring your own 4G/5G smartphone to use on your phone line to qualify for the rebate. To redeem your rebate, please check the information in the link below:
https://www.verizon.com/support/device-rebate-faqs/
~Maria
can i please get help from verizon rep.
i switched from tmobile to verizon in feb 2023 and was told about $200 verizon gift card . i called multiple times within 30 days and rep said to wait 90 days to wait for email egift card and now its over 90 days and nothing from verizon. i did not submit any rebate and verizon rep did not tell that i have to submit rebate. they just told to wait to get email.
We're sorry to hear about the delay with that rebate. We'd love to help you out. We'll send you a Private Note shortly.
~Jesse
I'm facing the same issue. Reached out several times and got no answer. Never received an email or notification regarding rebate. Can you help me check it through private message? Thanks. It switched from att
We can take a look at this rebate offer on your account. We'll be sending you a private note. ~Peter
Hi, Peter. Where do I look for your private message?
Hello! We are here to help. I'll be sending you a Private Note, please stay on the loop.
~Maria
Hello. Please let us know if you would still need assistance with your gift card. If so, please send us a private note to further assist.
~Ivone
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