$200 Verizon Gift Card Redemption Update?

[Siname]

Hello,

I moved  2 lines over to Verizon after being with AT&T for nearly 20 years.  The main reason for switching was the $200 Verizon gift card offer which was part of my perk package.  I chatted with an agent on this who told me the redemption info would be available in the "Make the Most of Your Plan" section of the app 45 - 60 days from the date of activation.  It is NOT there.

Inquired again on 11/4, the 45 day mark.  The chat agent said they needed to initiate this rebate for my account .  He asked for approval and of course, I approved.  He said I would get an email within 5 days.  NO email.

I chatted again today and the agent said they have no record of this promotion for my account.

Super frustrating and time consuming especially for a new customer.  After reading similiar inquiries from others, I wonder if this was a false perk to get new customers.

I would like this looked into a.s.a.p. please.

Thank you.

[vzw_customer_support]

Hey there, Siname, we're so glad you chose Verizon and we know how important it is to receive your offer! When was your purchase completed? Did you order your devices online or with a chat agent?

-Lauren

[Siname]

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@vzw_customer_support wrote:

Hey there, Siname, we're so glad you chose Verizon and we know how important it is to receive your offer! When was your purchase completed? Did you order your devices online or with a chat agent?

-Lauren

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Hello Lauren,

I opened the account on 9/7, via chat agent.

[vzw_customer_support]

Thank you so much for that clarification. Do you order forms reflect the promotion? Have you received any emails in regard to redeeming anything? 

-Melissa

[Siname]

Hi Melissa,

Please refer to my initial question.  No, I have not received any email.  The previous agent stated it had to be initiated by Verizon.  He initiated it and said I would receive an email within 5 days with redemption info.

 

 

[Siname]

Hello Melissa,

I am just checking in for an update.

Is there a reason the screenshots I sent over were removed?

[Ivanxgnz]

Exact same thing happening to me I’m on day 58 and talked to a agent and the agent don’t even have a idea of the promo code she tried to help but wasn’t able to find the deal. Where you able to get the code ?

[vzw_customer_support]

@Ivanxgnz  wrote: Exact same thing happening to me I’m on day 58 and talked to a agent and the agent don’t even have a idea of t he promo code she tried to help but wasn’t able to find the deal. Where you able to get the code ?

Ivanxgnz, I saw we tried reaching out via a Private Message a while back. I'll be happy to do so again so we can check on that gift card for you. Sending a Private Message so I can get more details. 

-John

[vzw_customer_support]

Thanks for getting back to us Siname. We are here to help. Do you have anything under My offers in My Verizon? Here's a link to review your promotion: https://www.yourdigitalrebatecenter.com/#!/ -Joe

[Siname]

Hello Joe,

I do not see a "my offers" area on the app.  Where is it?

I do not see the promotion under the services & perks area.

The link you provided requires a code and date.  You did not provide that info.

[vzw_customer_support]

thanks for getting back to us. The link also has a Check Status link at the bottom as well as a Contact us link to get in touch with our Rebate Team. -Joe

[Siname]

Hello Joe,

I emailed the Rebate Team on Friday, 11/15.  I did not receive a confirmation email or reply.

Do you have a contact name and # for someone I can reach out to directly on this?  This is taking entirely too long.

[vzw_customer_support]

I'm sorry to hear you havent heard from them via Email. I recommend calling them then. -Joe