I opened up a new account with Verizon for 4 lines that I switched over from AT&T. As part of the signup promotion, Verizon offered me $200 gift card per line, totaling $800. I was told that I would receive these gift cards after few months. I’ve called Verizon several times and inquired about the status of the gift cards, and I was advised by the customer representative that it is an automatic process, and I will receive them in the mail. I was also advised that there isn’t anything I have to do.
This week, again, I called Verizon to find out about status since I didn’t receive any of the gift cards. To my surprise, now Verizon is telling me that I must have received a text message with some special codes and had to submit a rebate form with those codes to get the gift cards. And I only had 30 days to do it and now it is too late.
When I stated that I called several times to inquire about the status, no one told me about those alleged text messages with special codes. Rather, I was advised that the process is automatic, and I don’t need to worry about it. I asked Verizon to provide me with transcripts of phone conversations, and all they are telling me is that would be a waste of time even if I prove that the Verizon customer service representative basically lied to me. This is a typical bait and switch, and honestly, I would never expect this from Verizon.
I will be cancelling my service immediately and switch back to ATT.
I was also supposed to receive a gift card for my transaction a month and a half ago. The in-store rep said i would still receive it, but I have never seen an email, text, or received it in the mail. However, i did spend over $300 in store and my next bill was outrageous for just adding internet and trading in a phone. I’ve been a member for over 19 years and i still get over charged.
I was assured last month that I would get the gift card after I switched back from TMobile. The manager was very slick with a huge friendly smile as I was walking out the door. How can I get you to sign today? How bout $400? He got my attention with a promise he could not fulfill . 2 lines would be $400 in gift cards so of course they will make it impossible to get. I was told even with my Unlimited Welcome plan by the salesman and manager I would qualify for the gift cards. Today I get an email from Verizon that my plan DOES NOT qualify for gift cards. I will be in the store tomorrow to make some noise. Hello customer service…Can you help me?
They are doing the exactly same thing to me right now. Said i will automatically get $200 gift cards with 3 of the 6 new lines I got recently but i never got those. Today when I called in the check the status, they said i was supposed to redeem the gift cards to get them but I didn’t do it within 60 days and the offer has expired now. So basically they lied to me and robbed me of the $400 that i was supposed to get.
Can you provide the link to submit the request? I did not get this as promised.
I have been experiencing the same issue. No emails or anything about the gift cards I was promised at the end of 2023 during my switch to Verizon.
Hello Wyatt11, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
I have the worst as a new customer! First of all 3 of the four lines got set up incorrectly which forced me to spend 3 hours at the store and 3 hours in the morning to finalize get it to make calls. Now I'm working on getting what is promised through the chat assit which it stated the fastest. I took screen shot of it since I have a gut feeling. I will be returning everything. Verizon do not promise to hold their end which by sending the $200 gift card to my email once my phone is activated and waive all the actavtion fee.
Same story here. The keep escalating and creating tickets for nothing.
Good morning Lynctracy, we replied with a Private note to gather more information about your promotion, and we are eager to make sure we get that cleared up. Please check your Private Messages so that we may gather some specifics and find out what happened. Thanks in advance!
Start a new topic or ask questions in the open forum.
